ORDER

Can I change my order?

If we have not shipped your order yet, contact us.

What payment methods do you offer?

We handle payments primarily through Shopify Payments for normal orders (Visa, Mastercard, American Express and Paypal). Subscription orders are handled through Stripe (Visa, Mastercard, American Express.

Will I receive a confirmation of my order?

You will receive an email to confirm your order and an email when your order is sent.

SHIPPING

When will my order ship?

Shipments are processed 3 working days following your order.

How long will it take for my order to arrive, once it ships?

Canada: 3-4 workdays

USA: 5-7 workdays

International: 8-10 workdays

*We are not responsible for delivery times, please wait 15 working days before contacting us.

How much does shipping cost?

Free shipping with subscription

Canada:

Subscription: Free

Standard Shipping:  1 magazine CAD$ 5.00 

Few Items Shipping:  2 magazines CAD$ 15.00

Multiple Items Shipping:  3 or more magazines CAD$ 20.00

USA

Standard Shipping: 1 magazine CAD$ 15.00

Few Items Shipping: 2 magazines CAD$ 25.00

Multiple Items Shipping:  3 or more magazines CAD$ 35.00

Rest of world

Standard Shipping:  1 magazine CAD$ 25.00

Multiple Items Shipping: 2 or more magazines CAD$ 40.00

Do you ship worldwide?

Yes!

Can I track my order?

If you order two or more magazines on the same order yes. 

Orders of 1 copy cannot because they are sent via Canada Post’s regular mail service.

Can I edit my shipping address for an order I have not received?

If we have not sent the order yet, contact us as soon as possible so we can make the change.

I haven’t received my order what can I do?

Contact us at info@besidemagazine.com

EXCHANGE AND REFUND

All sales are final. We don’t do exchanges or returns. 

Refund

If the order has not yet been shipped, we can offer you a refund and cancel the order.

How long will it take for me to get a refund?

Funds are returned to your account 5 to 10 business days

What do I do if my order arrived damaged, incorrect, or incomplete?

You can keep the copy in question and a new copy will be sent at our expense.

SUBSCRIPTIONS

How do subscriptions work?

We process 1 payment for 2 issues per year and it automatically renews unless cancelled.

Free shipping is included on the subscription issues only.

25% discount on all back issues.

You’ll receive a link to manage your account, change your payment method and delivery addresses in your subscription confirmation email.

Why has my renewal date changed?

Billing occurs in April or October every year depending on your account. Renewal dates are synched that way.

Can I cancel my subscription at any time?

Yes, you can cancel the automatic renewal of your subscription at any time but have in mind that if the cancellation of the subscription is made in the middle of the cycle and one of the two copies has already been sent a refund of CAD$ 10 will be made.

If the cancellation is made before the first issue of your cycle is sent we’ll cancel your subscription and a CAD$ 30 will be made. The CAD$ 5 is to cover the process of the request.

How can I cancel my subscription?

You’ll receive a link to manage your account, change your payment method and delivery addresses in your subscription confirmation email.

When will my subscription start?

Subscriptions purchased before May 15th will begin with the Spring/Summer issue to be published in May/June of that same year.

Subscriptions purchased before October 15th will begin with the Fall/Winter issue to be published in October/November of that same year.

How can I access my subscription account?

You’ll receive a link to manage your account, change your payment method and delivery addresses in your subscription confirmation email.

Can you supply a receipt for my subscription purchase?

Your receipt is your order confirmation email.

How do I update my delivery address, email address or payment method?

You’ll receive a link to manage your account, change your payment method and delivery addresses in your subscription confirmation email.

Can I change my shipping address associated with my subscription?

You’ll receive a link to manage your account, change your payment method and delivery addresses in your subscription confirmation email.

OTHER

Is there a digital version of the magazine?

Nope.

Will you reprint sold-out issues?

Not at the moment

How often do you publish new issues?

Twice a year (May/June and October/November )

I love print, but I also want to be good to the environment. How is the magazine made?

Our magazine is printed in Quebec on Rolland Enviro Print paper, made from 100 percent post-consumer fiber.

Where can I purchase the magazine in person?

Find our network of retailers here: https://beside.media/stockists/

How can I contribute?

Fill in the form  https://beside.media/contact-us/

I have a store and I’d like to stock BESIDE Magazine, what should I do?

Fill in the form  https://beside.media/contact-us/

I would like to submit an image for your Instagram page, where should I send it?

Write to besidemagazine@submit.media