FAQs

Orders

It would be our pleasure to change your order, provided it has not yet been processed for shipping. Contact us at info@besidemagazine.com with your order confirmation email and the changes requested.

We handle payments through Shopify Payments for standard orders (Visa, Mastercard, American Express, and Paypal).

Subscription orders are handled through Stripe (Visa, Mastercard, American Express)

You will receive an email notification with your order shipping details. Please double check the information displayed in this email and contact us as soon as possible if you notice any errors. We will not be able to modify your order once it has shipped.

Your confirmation email can be used as a receipt.

Shipping

We ship orders on Tuesdays and Thursdays each week.A shipping confirmation email will be sent once your package has been prepared.

Single issues are shipped as regular mail with Canada Post. Please click here to view their delivery times.

Orders of two or more issues are shipped through express couriers (Purolator, DHL, or Fedex) and should be delivered within five business days.

Please note that these delivery times provided by third-parties are guidelines and are not guaranteed. If you haven’t received your order within 10 business days, please contact us by email.

Canada / USA / International

1 issue – 5$ / 15$ / 25$2 issues – 15$ / 25$ / 40$3+ issues – 20$ / 35$ / 40$

Shipping is free within Canada for all issues included with annual subscriptions.

Yes! Please double check your address in your order confirmation email and let us know if there are any mistakes.

At the moment tracking is not possible, in order to keep shipping prices to a minimum.

If we have not yet shipped the order, contact us as soon as possible so that we can make the change. Unfortunately, if your package has shipped and the address was not entered correctly with your order, we will not be able to offer a refund or exchange.

If you are a subscriber, it is your responsibility to notify us of any address change at least 14 days before the publishing date of the next issue. Delivery charges will apply for any issue that needs to be rerouted.

Despite our best efforts, sometimes events beyond our control may delay the arrival of your order. If this is the case and your order has not arrived within 13 business days, please contact us by email.

Exchanges and refunds

We offer exchanges on damaged products or incorrect shipments only. Orders can be refunded if they have not been processed and shipped. Please send an email to info@besidemagazine.com with your request and order confirmation number.

Please send an email to info@besidemagazine.com with images of the damaged or incorrect product and your order confirmation number. We will send a replacement copy within three business days by regular mail.

Subscription

The annual subscription includes two issues and is renewable automatically each year before the publication of the following issue. You will receive a reminder by email a few days before the renewal is processed. The subscription fee is withdrawn once a year, in October or May depending on your subscription date.

A link to your subscriber’s account will be provided in your confirmation email, and will allow you to manage your payment and contact information.

The subscription also gives you 25% off past issues and BESIDE Journals.

To cancel your subscription, access your account by following the link provided in your confirmation email. In the subscriptions tab, click on “cancel.” The issues included in your last payment will be sent and the annual renewal will be deactivated.

If you do not have access to your account, send us an email at info@besidemagazine.com

Billing occurs in May or October every year depending on your account. Renewal dates are synched with these billing cycles. A reminder is always sent by email a few days before the payment is processed.

A link to your subscriber’s account is provided in your confirmation email. You can manage your contact and payment information by clicking on this link. If you can’t find it, please send us an email.

Shop

There is no digital version of the magazine at the moment, however a selection of articles published in the print edition are also available at beside.media.

We publish two issues per year, in spring and fall.

We are distributed in more than 300 retailers in North America. Please refer to our stockists page to find one near you.

BESIDE

That’s great! We are always looking for new writers, journalists, photographers, or illustrators, just send us your contact information, portfolio, and/or story idea to info@besidemagazine.com.

We would be more than happy to hear from you! Please send an email to our distribution manager Sergio Morales at sergio@besidemagazine.com

We are always looking for new submissions! Send your image to info@besidemagazine.com and make sure to include the following information: Your instagram handle, the backstory of your photo and a 1:1 or 4:5 image file no smaller than 1080 px x 1080 px. Kindly note that a submission does not guarantee a feature.

The code will be applied automatically to past issues if you order them with the subscription. For future purchases, you can enter the code BESIDER25 at checkout.

 

Please note that this offer may not be combined with any other promotion, discount, or code.